Vendor F.A.Q

Localyft Participating Locations Help

Index

Login & Registration - Page 1

Search and Scan Orders - Page 3

Drop-Off & Pick-Up Process -  Page 5

Orders Tab -  Page 6

Notes & Logs - Page 7

Order Details - Page 7

Profile - Page 8

Delivery Orders -  Page 9

Login & Registration

• How do I get an App ?

Download Localyft Vendor Application from Google Play store OR Apple app store. 

• Registration

Make sure your location is registered with Localyft. If not registered yet than contact sales@localyft.com to list your location

• LogIn Steps

1. Enter Your Registered Email address. →  Note: Email provided during your location registration process will be used to log in.

2. Click the link Get Code provided under the Code text box below the Email field.

3. User will receive code in the email 

4. Enter code from email under code field and press Blue Login Button

5. You will be taken on Search Order Screen

Log in problem ?
Send email support@localyft.com. Please provide Location Name, Address and Contact phone number for quick solution.
Search Orders → There are two ways to search Orders

Option 1 - Scan Code and Confirm Drop-Off OR Pick-Up

• Click Scan and Search Button from Top right corner of Search Order screen

• Scan Barcode from User Mobile or Email 

• Users will see Conform Drop-Off OR Confirm Pick-up window.

• Confirmation window guide → Read Next page
   

Option 2 - User enters data manually

• Enter Order Number → Enter Code Number → Click Search Button

• Users will see Conform Drop-Off OR Confirm Pick-up window.

• Confirmation window guide → Read Next page

Question: Where Buyer/ Seller find QR Code, Order Number and Code Number ?

• Ask Buyer/ Seller to go to Order tab in Localyft app

• Find Order under Sold or Purchases 

• Go to Order detail screen → Find Order Number on Screen

• Click on Your DropOff QR code / Your PickUp QR code

• Below the QR Code customer will find Code Number. Each code prefix with DR for drop-off seller and prefix with PK- for pick-up buyer.

Alternatively - We send QR Code and Code Number in Email to each Buyer/Seller on successful order.

Note: Seller Drop-off code and Buyer Pick-up code is different. Order number matches.

• Drop-Off & Pick-up confirmation Window 

• Confirmation window will open on successful scan of QR code OR Entry of Order Number and Code Number.

• Seller Drop-Off → Window Title is - Confirm Drop-Off

• Buyer Pick-Up → Window Title - Confirm Pick-up

• Drop-off and Pick-up Process
  Seller is at store to Drop-Off item

• Seller has Package

• Make sure package includes below information on top

• Order Number

• Buyer Name

• Seller Name

• Scan QR Code OR enter Order number & DR Code Manually

• Verify information - Seller, Buyer and Order number

• Click Confirm

• Order status will change to Ready for pickup

• Localyft will send a notification to Buyer and Seller.

Buyer is at store to Pick-up item

• Scan QR Code OR enter Order number & PK Code Manually

• Verify information - Seller Name, Buyer Name and Order number

• Click Confirm

• Order status will change to Pick-Up complete

• Localyft will send a notification to Buyer and Seller.

• Order Tab
  
  

• You can find information about all orders at your location at Order screen

• Click on specific Order and you can see order details related to selected orders.

• Click on Blue Buttons on top to filter as per order status
  
  

• Add Note: How do I  or my employees Add Notes related to specific orders ?

Select order from Orders screen → Click Note icon at top right corner and you will see option to Add note, existing notes and tracking logs related to that order.

• Order Details Screen 

You can go to the Order detail screen from confirm pick-up OR Drop-off window.

• Profile

User profile will display data provided to Localyft during registration time. 

For any change in information contact Localyft support at support@localyft.com

How can I make my location unavailable ?

Click on the Blue Mark Unavailable button to make your location Unavailable. Your location will not display to customers for selection for new orders.

Note: You will still see customers for orders already placed by selecting your location. Your location will not display to customers for selection for new orders.

Required change in profile and/or need more information ?

Send email support@localyft.com. Please provide Location Name, Address and Contact phone number for quick solution.

Delivery Orders

• Customers have selected the home delivery option and selected your location for Drop-Off. 

• Orders with Home delivery selected and Drop-Off complete by the seller will display under Delivery tab list.

How does it work ?

1. Localyft driver will come to pick-up items at your location. Each driver has Driver Number

2. Select Driver

3. Enter Driver Number

4. If Driver Number is correct then window display with Driver First Name and Last Name → Compare Driver License with First Name and Last Name

5. Select orders driver is taking for delivery

6. Once selected then Click Review

7. Click confirm button and order status will change to In-Delivery.